Grand Velas Riviera Maya
Location
- Located directly on the beach
- Playa del Carmen
- 113 km from the new Tulum International Airport
- 18 km from Xcaret
- 10 km from Playa del Carmen
Address
Hotel description
Enjoy gourmet fare at breakfast, lunch and dinner. Large and inviting lagoon-like pools. Direct access to 1,600 feet of pristine white-sand beach. And plush Jacuzzi suites with up to two bedrooms - some of which even come with their own pool. That's what it's like to stay at Grand Velas Riviera Maya, the only family-friendly all-inclusive resort in the Mexican Caribbean to receive the prestigious Five Diamond rating. The Grand Velas Riviera Maya goes beyond All-Inclusive, and now with Cocina de Autor - the Fine Fusion Restaurant being awarded 1 Michelin Star; you will experience Luxury at it's finest!
Meal and beverage plans
All-Inclusive Plan
- Breakfast, lunch, and dinner with à la carte or buffet menu
- Domestic and international beverages at all restaurants and bars
- A culinary tour through specialty restaurants led by world-class chefs
- 24-hour suite service
Additional inclusions
- 2 Kids' Club (ages 4-12yrs)
- Teens' Club (ages 13-17yrs)
- Seasonal activities program for all ages
- Non-motorized water sports and ecotour
- WiFi throughout the property
Best For...
Earn more with Aeroplan
Exclusive perks
Exclusive perks
Family
Wedding & honeymoons
Spa
Luxury
Perks for groups
2SLGBTQIA+ Resorts
Promotions
KIDS & TEENS SPECIAL PROMOTION!
Summer Splash Campaign
Added values!
Summer Pre Sale!
Important Notes
Environmental Sanitation Fees are payable in local currency directly to the hotels. As these fees fluctuate by hotel, you may contact your respective hotel for more information on the applicable fees.
SE Spa at Grand Velas Riviera Maya will be closed for maintenance from Aug 31-Sept 30/25 as enhancement works are carried out in the hydrotherapy pools, steam rooms, and sensation paths.
To ensure guests continue enjoying a seamless wellness experience during this time, the following arrangements are being offered..
- Three dedicated Spa Suites in the Ambassador Section — Suites 1048, 1049, and 1050 — available from August 31 to September 30.
- A Special Spa Menu with 50% savings (credit not applicable), along with the Spa Cabañas Menu (Located in the Ambassador Ocean View Ambiance).
Important Notes:
- Manicure, pedicure, and waxing services will not be available during this period.
- Hair styling and make-up services will continue to be offered upon request, in the guest’s suite.
Zen Grand Suite Nature View
Zen Grand Pool Suite Nature View
Ambassador Suite Ocean View
Ambassador Pool Suite Ocean Front
Grand Class Suite Ocean Front
Zen Grand 2 Bedroom Family Suite
Ambassador Two Bedroom Family Suite
Restaurants & Bars
Restaurants
- Azul - Buffet - International
- Piaf - À la carte - French cuisine - Guests ages 12 years and older are welcome
- Frida - À la carte - Mexican
- Bistro - À la carte - International - Guests ages 12 years and older are welcome
- Chaka - Buffet / À la carte - Yucatecan & international
- Lucca - À la carte - Italian / Mediterranean
- Sen Lin - À la carte - Asian
- Cocina de Autor - À la carte - Creative cuisine (guests ages 12 years and older) - Now recognized with 1 Michelin Star!
- Amat - Cafe
Bars
- Cocktail bar
- Sport Bar
- Swim-up Bar
- Karaoke Bar
Activities
Pools
- Outdoor pool
Motorized and non-motorized water sports
- Aquafitness
- Kayak
- Snorkeling
- Water polo
- Boogie boards
Land activities
- Darts
- Bocce
- Cocktail lessons
- Beach volleyball
- Mini-golf
Entertainment
- Teen's Club
- Kid's Club
Health and Relaxation
- Fitness centre
- Spa ($)
- Fitness class
Other facilities & services
- Babysitting service
- Beauty salon
- Boutique
- Car rental service
- Business centre
- Laundry service
- Medical services
Environmental Sanitation Fees
Environmental Sanitation Fees are payable in local currency directly to the hotels. As these fees fluctuate by hotel, you may contact your respective hotel for more information on the applicable fees.
SE Spa Maintenance
SE Spa at Grand Velas Riviera Maya will be closed for maintenance from Aug 31-Sept 30/25 as enhancement works are carried out in the hydrotherapy pools, steam rooms, and sensation paths.
To ensure guests continue enjoying a seamless wellness experience during this time, the following arrangements are being offered..
- Three dedicated Spa Suites in the Ambassador Section — Suites 1048, 1049, and 1050 — available from August 31 to September 30.
- A Special Spa Menu with 50% savings (credit not applicable), along with the Spa Cabañas Menu (Located in the Ambassador Ocean View Ambiance).
Important Notes:
- Manicure, pedicure, and waxing services will not be available during this period.
- Hair styling and make-up services will continue to be offered upon request, in the guest’s suite.
Earn more with Aeroplan
In addition to accumulating points on the flight portion of your trip, you’ll earn extra Aeroplan® points on packages to this resort/hotel.
- A minimum 7-night stay is required on the Caribbean, Mexico, Hawaii, Florida, London, Lisbon and Rome; a minimum 4-night stay is required on Las Vegas, San Francisco and Portland.
- Members ages 2 to 12 will receive extra points equivalent to 50% of the points granted to members ages 13 and up.
- Valid for travel completed by December 31, 2025
Exclusive perks
This resort comes with exclusive perks. Perks vary by resort and are subject to availability. Certain conditions may apply.
This resort includes the following perks:
- Access to hydrotherapy at the spa (once per adult, per stay)
- US$100 Romantic Experience Credit*
- Welcome amenity
Valid for travel from November 01, 2024, and completed by October 31, 2025. Added values vary by resort. Not applicable to groups. Subject to availability. Conditions may apply. *Only applicable for a select menu of Romantic Experiences, once per stay.
Exclusive perks
This resort comes with exclusive perks. Perks vary by resort and are subject to availability. Certain conditions may apply.
This resort includes the following perks:
- Access to hydrotherapy at the spa (once per adult, per stay)
Valid for travel from November 01, 2023 and completed by October 31, 2024. Added values vary by resort. Not applicable to groups. Subject to availability. Conditions may apply.
Family
Keep everyone happy at resorts offering dedicated kids' pools, supervised clubs, and more for the family. Discounts for kids may also be available. Please note that any discounts will be reflected in your final price at checkout.
Wedding & honeymoons
This resort offers wedding and/or honeymoon packages and the services of a wedding coordinator.
To secure your wedding date and arrange wedding details at your chosen hotel, please contact the hotel directly.
Spa
Focus on mind, body and soul at this resort with spa facilities, fitness centre and various daily physical activities.
Luxury
Treat yourself to luxurious features like gourmet dining, 24-hour room service, spacious rooms, free WiFi, and more.
Perks for groups
Book a group package of a certain size and some guests pay only the taxes*. *Discount is not available if booking hotel only. Discount is applicable on the base fare and does not apply to surcharges, charges and taxes. Subject to availability at time of booking. Cannot be combined with any other offer, discount, or promotion, unless otherwise specified. Restrictions can include but are not limited to: type and size of group, booking and travel periods, minimum number of nights, age restrictions, and availability. Subject to availability at time of booking. Terms and conditions are subject to change without prior notice. Contact our groups department for details.
2SLGBTQIA+ Resorts
All members and allies of the community are welcomed at this 2SLGBTQIA+ friendly resort.
KIDS & TEENS SPECIAL PROMOTION!
Guests will receive the following promotion when staying at the Grand Velas Riviera Maya!
Booking Window: February 20, 2024 to April 15, 2024
Travel Window: Travel details in details below
- Receive up to 50% off discount on Kids & Teen rates (ages 4-15 years) when staying in the Zen room categories when travelling from February 20, 2024 to April 06, 2024
- Receive FREE Kids & Teen rates (ages 4-15 years) when staying in the Zen room categories when travelling from April 07 ,2024 to October 31, 2024
- Receive up to 50% off discount on Kids & Teen rates (ages 4-15 years) when staying in the Ambassador and Grand Class room categories when travelling from April 07, 2024 to October 31, 2024
In addition, guests will receive
- $50 USD Spa Credit per adult, per night
- Photoshooting Session and credit when purchasing photo packages
Offer is applicable to new reservations booked by April 15, 2024.Offer is subject to availability and may include black out dates. Not applicable to Groups. Offer is not transferable, or combinable with any other offers or added values. Kids & Teens discount is applicable for up to 2 kids per suite, sharing with at least 1 paying adult. Room category upgrade is subject to availability and is not guaranteed. The SPA Credit is per adult per night. Spa Credit has no cash value and cannot be saved for future stays if unused. Unused balances will not be refunded. Spa Credit is not accumulative and non-transferable to guests in other rooms. Spa Credit is applicable on massages, facials, and body wrap treatments with a duration of 50 min or more. Not combinable with other Spa promotions. Not applicable on SPA Boutique products, Beauty Salon, Water ceremony. Not applicable on treatments available in SPA Cabanas (outdoor areas). Photoshoot session complimentary. Select photo packages between the different available options ($). Contact Grand Velas Riviera Maya E-concierge for more info: conciergerm@velasresorts.com. Cancellations and re-bookings will be denied. Promotion is subject to change or may be discontinued without prior notice.
Summer Splash Campaign
Enjoy summer savings with these great offers:
- Up to two Kids (4-12 years) or Teens (13-15 years) Stay Free in the ZEN categories
- Kids (4-12 years old) or Teens (13-15 years old) will receive a 50% discount when booking the Ambassador and Grand Class categories
- Receive a guaranteed upgrade from Ambassador Ocean View to Grand Class Oceanfront View
- Receive a $50 USD Spa Credit per adult, per night (subject to availability). Spa credit can be applied on massages, facials and body wrap treatments with a duration of 50 minutes or more.
Booking Window: January 27, 2025 - March 02, 2025
Travel Window: May 01, 2025 - October 31, 2025
Offer is valid for new bookings only from January 27, 2025 - March 02, 2025, and for travel from May 01, 2025 - October 31, 2025. Spa credit is not transferable between guests, not cumulative or redeemable for cash. Unused balances will not be refunded. Not combinable with other Spa promotions. Not applicable on SPA Boutique products, Beauty Salon, Water ceremony. Not applicable on treatments available in SPA Cabanas (outdoor areas). Offer is not combinable with any other offers or promotions. Not applicable to groups. Kids and Teems discounts apply for up to two per suite. Offer is subject to change and can be withdrawn at any time without prior notification
Added values!
Enjoy savings with these great offers when booking Grand Velas Riviera Maya!
Booking Window: April 07, 2025 - June 29, 2025
Travel Window: November 01, 2025 - April 30, 2026
- Up to two Kids (4-12 years) Stay Free in the ZEN categories
- Receive savings for up to two Teens (13-15 years old)
- Receive a room upgrade from Zen Grand Suite Nature view to Zen Grand Pool Nature View Suite
- Receive a $50 USD Spa Credit
- Photoshooting Session
Offer is valid for new bookings only from April 07, 2025 - June 29, 2025, and for travel from November 01, 2025 - April 30, 2026. The following black out dates apply: December 17, 2025-January 04, 2026, and March 28-April 12, 2026. Kids stay free and discount for teens apply for up to 2 per suite and when booking a Zen Grand room cateogy. Room upgrade is applicable when booking Zen Grand Suite Nature view , guests will be upgraded to Zen Grand Pool Nature View Suite at check in. Spa credit is per adult, per night and is applicable on massages, facials and body wrap treatments with a duration of 50 min or more. Not transferable between guests. Not cumulative. Not redeemable for cash. Unused balances will not be refunded. Not combinable with other Spa promotions. Offer is not applicable on SPA Boutique products, Beauty Salon, Water ceremony. Not applicable on treatments available in SPA Cabanas (outdoor areas). Photo shooting session is complimentary. Select your photo package between the different available options. Contact our E-concierge for more info: conciergerm@velasresorts.com. Other Terms, conditions & blackout dates apply. Offers are subject to availability and subjected to changes without previous notice.
Summer Pre Sale!
Enjoy savings with these great offers when booking Grand Velas Riviera Maya!
Booking Window: April 09, 2025 - April 30, 2025
Travel Window: May 01, 2025 - October 31, 2025
- Room upgrade from Zen Grand Pool to Ambassador Ocean View (For travel from May 01-June 30,2025)
- Room upgrade from Ambassador Ocean view to Grand Class Oceanfront View (For travel from July 01, 2025- August 10 ,2025)
- Kids and teens Stay Free in the ZEN categories
- Receive savings for up to Kids and Teens in the Ambassador and Grand class categories
- Receive a $50 USD Spa Credit, per adult , per night
- Photoshooting Session
Offer is valid for new bookings only from April 09, 2025 - April 30, 2025, and for travel from May 01, 2025 - October 31, 2025. Kids and teens stay free apply to up to 2 per suite booking a Zen Grand room category. Savings for kids and teens apply to 2 per suite and is applicable when booking Ambassador and Grand Class room category. Room upgrade will be done in destination by the hotel. $50 USD Spa credit is per adult, per night and is applicable on massages, facials and body wrap treatments with a duration of 50 min or more. Not transferable between guests. Not cumulative. Not redeemable for cash. Unused balances will not be refunded. Not combinable with other Spa promotions. Offer is not applicable on SPA Boutique products, Beauty Salon, Water ceremony. Not applicable on treatments available in SPA Cabanas (outdoor areas). Photo shooting session is complimentary. Select your photo package between the different available options. Contact our E-concierge for more info conciergerm@velasresorts.com. Other Terms, conditions & blackout dates apply. Offers are subject to availability and subjected to changes without previous notice.